Customer Testimonials
Andrea was super sweet and answered all the questions I had. I definitely do recommend this place!
The staff at Five Star Mazda of Macon are great! Definitely worth the 2 1/2-hour drive to purchase another Mazda! Overall experience was great! Sales manager helped set my new car information up and go over how to use technology. Highly recommend!!
Jacob was the associate I worked with. He was courteous and respectful. His knowledge of the process was valuable and efficient. I highly recommend him to anyone looking to buy a vehicle.
The staff were all very engaging, transparent, and easy to work with. Would recommend 100%.
Jake and the team did a great job for me with everything I needed I would definitely go back for future purchases
Jake was an excellent salesman. He addressed my concerns and worked with the finance manager to get my payments where they needed to be. Super accommodating and professional team.
I bought my first Mazda, a 2021 CX-5 Carbon Edition, from Five Star Mazda back in 2021, and it was a great experience. Everyone in every department was wonderful and helpful, and they helped me drive away in my dream car. I have had all my services with their service department, and Rich Cook has always been super awesome to work with. Dorothy Lamar was my sales person, and even though she isn’t there anymore, she was an amazing salesperson to work with. Everyone at Five Star is always great to work with. Once it’s time to trade in, it ... Read More DealerRater - Feb 17, 2023
Extremely helpful and friendly. No pressure. Ms . Dorothy went out of her way to help us learn about our new car. She was extremely helpful and so nice. She said we could call her anytime we had any questions. Thank you Ms. Dorothy.
Rich is always professional and direct. He is not pushy about recommendations. He goes out of his way to make sure I am comfortable while waiting. I highly recommend this place
I had a hassle free experience which was worth the hour drive from covington ga. My sales person was Dorothy Lamar and she was very knowledgeable and professional. She made my buying experience easy from beginning to end and Dorothy Lamar deserves 10 stars in my opinion for the excellent service I received in purchasing my vehicle
The service was excellent and the folks we interacted with were helpful and courteous Definitely where we will bring our 2 Mazda’s for service
The service people were very friendly and they repaired my car pretty quickly. I was very pleased to get my car back as soon as I did. However, I (unrealistically?) expected my car to have been washed after spending a significant amount to have it fixed. It’s been a while since I’ve had my car in anywhere for repair, so I realize service practices have changed.
I am the owner of my third Mazda bought from Five Star Mazda. For eight years+, Rich has serviced my vehicles. He is always helpful, thorough and a great person in his professional and personal capacities. Thank you for your good work, Rich.
As always, the service was prompt, courteous and very professional. I’ve gotten my oil changes there several times and it is always a very good experience.
Our salesperson, David Richardson was the best! He answered all our questions as well as provided us step by step instructions learning about our car.
Great selling experience. Ms. Dot really worked hard to get me into the car of choice. A 2020 Mazda 6 Grand Touring. I am happy.
Wonderful experience every time I have my car serviced here. I am treated well by the service staff, and David Richardson always goes out of his way to have a great conversation with me. This time I interacted with Nikki as the service manager, who was quick to answer my questions and give me the prices I needed for a future visit, for a tune-up and a set of new tires. I really appreciate this service!
Great experience. David Richardson was very knowledgeable and extremly helpful to me and explained in detail the features of the car before my test drive. David, Sean and Danny were great team when it came time to purchase. I will definitely recommend the great team there.
First visit here with my new car for oil change. Service was great despite a computer schedule error. I was disappointed that my car wasn’t washed while others were.
Stopped by for An oil change and tire rotation. Service a fast, friendly and affordable!! Would highly recommend! Rich in the service department was knowledgeable, friendly and professional. You can tell their customers are like family to them.
Service is fantastic. Rich did research to solve my issue, consulted with Mazda to ensure repairs would be covered under warranty, arranged for a loaner, got me in and out on time. Many thanks!!
As always the service was excellent. Rich always treat me with such professional and my wife said her wait times are never long. In and out within an hour or two
Five Star Mazda in Macon has an excellent service department. The staff is very friendly and welcoming. The manager goes above and beyond to help his customers. I do not let anyone else work on my CX-5!
Awesome service and very friendly! Everything I was unsure of, Mr. Cook was able to clear up. I felt like I knew them personally when I got there to drop off and pick up my vehicle.
The was my 2nd vehicle purchase from this dealer. It gets better each visit. David and Dorthy were get and made my buying experience great.
Great experience. The staff was really friendly and the wait wasn't bad at all. I would definitely recommend this dealer. Thanks for great service.
This is an honest and reputable dealership across the board. David is amazing; he is patient, honest and knows everything about his Mazdas. He takes the time to teach you whatever you need to know. The service department also knows their stuff well. My CarPlay was not working well and it was perfectly fixed by a software update the first time I took it in. The CX-5 I purchased here is my second. This SUV is by far one of the best values on the market with the safety features offered only by more luxury brands. The frosting on the ... Read More DealerRater - May 28, 2020
Very quick and thorough. I am appreciative of their thoughtfulness of my time also pleasant and greeted with a smile and positive attitude. Good job!
Had a great experience dealing with David in the purchase of our new CX9. We got significantlymore information in 30 minutes than we did in over an hour at another dealership. Highly recommend 5 Star Mazda.
Horrible Customer Service. They also try and rip you off. There website clearly states all prices include dealer fees. Price plus tax is what it states. They still try and charge dealer fees to everyone and won’t remove them until you say your going to leave a bad review. I decided to buy elsewhere and leave a bad review as well. Buy from somewhere else and you will be happy. At least your not buying from a known crook.
As always, service on my Mazda was an easy and quality focused experience. Rich ensured that everything was handled well. His being in the service department was absolutely a factor in my choosing my second Mazda!
Dealer is customer conscious, prompt, reliable and friendly. Service manager Rich Cook is an ace. He is proactive, knowledgeable and easy to work with. There are few better
Seriously the best customer service face of the Service department. Very friendly, great follow up, quick to help you and make sure you're pleased with the experience. Definitely recommend.
I took my car in for a recall and Rich took care of everything. I even had a loaner car while the car was being repaired. It was a great experience from start to finish.
Rich is the best! Helpful and goes out of his way to make sure things go well for the customer. We broke down driving home to Chicago and Rich worked hard to secure us a rental and expedited the order on parts for the repairs. He and his staff were tremendous.
Five Star Mazda has been my choice of service for my Mazda 6 for 6 years. Since that time I have always had a hassle-free experience and excellent service. Rich Cook is very accommodating and professional and keeps me informed of the service my car needs.
Mr David Richardson was very good explaining all the features of the 2020 Cx-9. My wife like the way he took time to make sure she understood every single detail about the car. Mazda has all the features of the BMW X5 but at an affordable price
Outstanding purchase experience. David kept me informed throughout the process. The price was the lowest of any quotes I received. Very satisfied customer and would highly recommend.
Rich has serviced my Mazdas (now #3 owned) since 2012. Always excellent and helpful. I appreciate his expertise. He is prompt and the service is done quickly. Thank you Five Star and thank you Rich.
Amazing customer service, timely updates. No regrets. I would definitely visit again for all my service needs. Thumbs up to the team at Five star Mazda
Rich is always great! Service is top notch and scheduled wonderfully! His polite and friendly manner is so very welcome--as well as his welcome itself!
I would buy another car from Dorothy she made my experience if this doesn’t sound funny but easy and fun. She no her business great lady. A lady that make you feel at eases.
They go out of their way to make me satisfied. I appreciate how Rich keeps up with the maintenance needs of my car. I’ve never been concerned about the cost as they’ve always been honest.
I had an excellent experience from the moment I drove up. I was greeted by name and invited to the waiting lounge which was well stocked with coffee, water, and drinks. Several people from the dealership checked on me while I was waiting plus I got a text from the service department saying to text them if I needed anything. They checked with me and gave me a price before changing out air filters. I was in and out in a very reasonable amount of time.
Five Star Mazda has treated me with respect, from the moment I walked into the dealership, through the entire purchase, and especially in the Service Department. It has been almost four years since I bought my Mazda3 Grand Touring sedan, and my salesman, David Richardson, still seeks me out to chat when I bring my car in for maintenance. Rich Cook, the Service Manager makes sure my car can continue to take me across country on road trips to visit family and friends. Best experience with a dealership!!!
It was wonderful I didn’t have to wait and plus they gave me a free tire rotation. They had coifed diss and water for you while you wait.
Great service, reasonably priced and very fast service. They take good care of my car. I would recommend them to anyone needing a good service provider.
David Richardson was so nice and helpful! Took time to explain the car's features to us, helped get everything set up, and made the experience very pleasant! Thank you, David!
I have been a customer for many years and one of the primary reasons is Rich Cook, the service manager. Sales staff is great also but to me its the service after the sale that keeps me as a repeat customer. I have worked with David Richardson and Dorothy Lamar buying vehicles in the past so I always stop in to say hi. Mazda makes amazing vehicles but they do not get the press of Toyota and Honda both of which I have owned in past. Mazda quality keeps me as a repeat customer.
Each time I get my car serviced, I talk with Mr David about just stuff. He is always knowledgeable and entertaining to talk to. I always look forward to it.
Always the best service at the best price and very dependable! I have trusted Five Star Mazda and I have never been disappointed! Let Five Star be your first choice!
Excellent customer service.. Rich very attentive to provide everything I needed so I could do my work. Courier service was great! Overall very pleasant experience.
Dorthy Lamar and Gary Marc made our car purchase smooth and stress free. They both were very knowledgeable about the automobiles and the leading process. Dorthy was pleasent, knowledgeable about all the features. We will recommend to all of our family and friends to shop at Five Star Mazda in Macon Ga.
Steve Freeman and Dorthy Lamar are great at what they do at Five Star. They very professional and knew about the vechile we purchased and had serviced.
Went for a tranmission flush after leaving a bad review got there spoke with the general manager service manager said they dobt recommend cuz of mileage and not doing it evey 30,000 miles which I was ok with decided I was gonna pick up fluid at dealer to do at my mechanics shop service manager says oh we dobt have that fluid in stock. Well I had an appointment to get it done so either they are idiots or just didn't wanna sell me it. After leaving a review they were price gouging kept by telling me I needed stuff ... Read More DealerRater - Feb 25, 2019
After searching the web for a Mazda Miata that met my desires, I found one at Five Star. I emailed William, who immediately responded. We set a time and date to test drive the car. Upon arrival, my wife and I were introduced to Dorothy, who is very knowledgeable about the Miata. A test drive, paperwork and keys were quick to follow. We had a great experience at Five Star Mazda with William and Dorothy—they are a dynamic duo!
I wasn't even in the market for a Mazda but William Gresham and Dorthy Lamar SOLD ME and I am so happy with my purchase! I will definitely be going back to them for all my vehicle needs! Thank you so much guys!!
I am a very impatient person and not always the easiest to work with but William and Dorothy were nothing but professionals. They're both very experienced and answered every question I had... without thumbing through a reference or asking someone else. I never write reviews but my wife and I had an awesome experience and we definitely recommend Five Star!
My husband and I went to 5 star Mazda in Macon GA to buy a car we saw online. As I told the lady, last name Lamar, what we saw online she rudely cut me off and and told me "No, that's not the car you want". "Your not going to get that one". After I tried to explain to her what was going on and why I WANTED to buy that car she continued to tell me no. My husband took over after that and she got all of his info for a credit check. ... Read More DealerRater - Feb 5, 2018
Called Five Star Mazda service to schedule an appointment as my 2006 Mazda Tribute has been plagued with a burning smell and no one can determine the cause. I was told I would not be able to get serviced until December 12th. What kind of good service is that - sounds like NO service at all!
I called Five Star Mazda when I found out Riverside Ford was sending my vehicle over there for some engine codes. I talked to Rich and informed me that Brian would be the only one to touch it. I can't wait to have my baby back and have the ability to enjoy it! I trust Brian to work on my car and probably the only one within Five Star! Update: Love having my baby back. Absolutely happy with the service!
I bought a brand new 2016 Mazda 6 GT 8/2015 (that took forever because of the lack of sense of urgency from finance). Unfortunately the vehicle was totaled 11/2015. 12/2015, I dropped my warranty services & its now March 2016 & they have not handled the situation. Everyone there is more worried about making a sale as opposed to assisting customers. Only 1 finance manager on most days, you get transferred to people who do not return calls. Then when you do hear from them, you get information like we sent a check to the WRONG bank?! & it was for the WRONG amount!!! Or you get ... Read More DealerRater - Mar 9, 2016
I went to another dealership that tried and failed to meet my needs. I went to fivestar Mazda and they made things so easy. They got to the price I wanted and found the car I wanted I couldn't be happier.
I had being looking everywhere for a MX 5 Club Straight shift. My son in law put me in touch with Dorothy Lamar who found me the exact car I was looking for. Ms. Lamar is very professional and efficient, but is also very personable and is easy to work with. I live in Birmingham, Al. and have never met Ms. Lamar, but from our dealings over the phone I feel like I know her well. If ever I am in the market for another car, she will be the first person I contact because I know she will do her ... Read More DealerRater - Sep 11, 2015
I have purchased two cars from Five Star Mazda's Dorothy Lamar. She is without a doubt the friendliest, most helpful car sales person I have done business with. She is very patient and will explain anything that you ask her to. She is also very knowledgeable about the cars that she sells.
The car that I wanted was on sale, but I couldn't get to the dealership until a few days after the sale was over. Dorothy (and her sales manager) still got me the sale price for my car. Five Star also gave me more for my ... Read More DealerRater - Mar 18, 2015
Recently purchased a 2015 Mazda CX-5 online. The sales person was Steve Glawson and his manager was Brad Campbell. Both were excellent to deal with. Other dealers told me they would try to ?bait & switch? on the price quoted to me, but that was not the case. They delivered on every promise they made with no surprises. Steve was friendly, knowledgeable about the product, and very patient during the price negotiation. He didn't pressure us at all, answered all questions and did a great job going over all the details during the vehicle turnover.
Drove 275+ miles to this dealership...... Read More DealerRater - Feb 18, 2015
My sales person, Dorothy Lamar, was great to work with. I Negotiated the price of the vehicle via telephone calls and emails and Dorothy had all the paperwork ready to go and waiting for me when I got to the dealership. She honored the deal we worked out without question. This dealership has gone out of their way to take care of me. I drove 85 miles to buy my new vehicle from them and got a great deal, better than any deal from any other dealer around Atlanta. I would recommend them to all of my family and friends.
I Began negotiating the price for a Mazda 6 over phone. We were close on price but not yet at a price i felt comfortable paying. The salesman said that sales manager told him that once I get to dealership that their would be more room to negotiate. Financing was approved and price wise we were $600 apart. I stressed to my salesman many times that I live an 1 1/2 hours away and for me to drive that far that I need assurance that their will be more room for the price to come down otherwise I wouldn't make the trip. He ... Read More DealerRater - Jul 6, 2014
Oh where to begin? This dealership is a extremely untrustworthy! I was on a trip from FL to north GA when my car broke down on the side of I-75. I had it towed to 5 Star...major mistake. Rich barely looked at the car and suggested the repair would cost too much and that I should just buy another car. There I was, just me and my 3 kids stranded in Macon and he took complete advantage of me. Luckily I was able to get home (without the car). The next day I had it towed to a dealership I trust. ... Read More DealerRater - Jun 20, 2012
I took my 2003 Mazda Tribute to the Mazda dealer to repair a cataliyic converter,because the car was making a terrible noise and would not run properly. When the mechanic went under my car he noticed it had a loose screw, he replaced it and the noise was gone. They told me that the screw was the problem but there was still some fuel the was'nt being burnt properly and a fuel induction and tune up would solve the problem. SO the tune the car up, charged us $1600.00 told us the car would be ready Tuesday, come Tues day ... Read More DealerRater - Jun 2, 2012
I bought my 2011 Mazda 3 from Five star. I took the car back to have the bouncing and shimmy that I felt looked at. The first visit I was told that two of my tires had too much air in them and one without enough air in it. The second time I took it in for the same problem that existed the first time, I was told that my tires were out of balance. I thought this strange since the car came from an Atlanta dealership on a dealer trade and was driven from Atlanta to Macon Ga. I took the ... Read More DealerRater - Mar 5, 2012
5 Star Mazda service department actually needs a minus rating. They do not honor Mazda warranty for new vehicle purchases. They tried to fix my heat but did not and left so much damage to my car. They chipped both front door frames, did not fix my heat, and left my car's heater blowing toxic coolant fumes. I took it back twice and was without a car for a week with no rental even though it was to repair damage they did (and my car was bought new with full factory warranty). Another Mazda dealer had to clean up all ... Read More DealerRater - Dec 13, 2011